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Must perform well as part of a team under direct supervision.Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.Ability to communicate clearly and effectively, both verbally and in writing.Ability to troubleshoot and resolve email issues, specifically MS Outlook.Proficient with troubleshooting all Windows Operating systems.Proficient knowledge and understanding of Service Desk software and hardware technologies.Understanding of Active Directory to unlock and reset passwords.Must have or be able to obtain an active DoD Secret clearance or higher.Must have one of the following: Network+, A+ or Security+ Certification.Troubleshoot network connectivity issues, working with remote employees on a corporate network. Assists with navigating around application menus, may be required to remote into customer's computer. Provides technical support of hardware, systems, sub-systems and/or applications. The role will serve as the initial point of contact and will gather and analyze information about the user's issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem.
This is an excellent opportunity that provides on-the-job learning and mentorship. CALIBRE Systems Inc., an employee-owned Management Consulting and Digital Transformation company, is seeking a Help Desk Technician to join our team in Salt Lake City, UT! The successful candidate must have prior IT Service Desk operations experience.
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